What is VoIP? How does it work?

VoIP Service Types
How Does VoIP Work?
Frequently Asked Questions

Voice over Internet Protocol (VoIP) services utilize the Internet to route voice and fax calls between end points. This revolutionary technology is not only cost effective, but it is also very flexible. In fact, you may already be using VoIP without even knowing it!

VoIP Service Types

Traditional Voice Service
VoIP can be used to make and receive phone calls just like on a regular land line. Most residential customers use an Analog Telephone Adapter (ATA) to connect their existing, regular analog phones to the service. Those can be either wired desk phones or cordless phones. An ATA is also used to connect a Fax machine to the service (see below).

A VoIP voice line works just like a regular phone line. Pick up the phone when it rings to receive a call. Pick up the phone and dial a number to make a call. No computer required, but you need to have a high speed Internet connection. CallerID, Voice Mail, Call Forwarding are included free of charge.

Enhanced Business Voice Service
VoIP services are more flexible and powerful than a regular land line. Our Hosted PBX service provides all the functionality of a traditional PBX without the need to purchase a PBX! No matter if you need multiple extensions, music on hold, call transfers, call recording, interactive voice response (IVR) menus, our hosted PBX solution supports it.

Most business customers use a digital Internet phone rather than an ATA, although both are fully supported. You may also mix-n-match ATAs and Internet phones on the same service.

Transparent Services
Transparent VoIP services are services that utilize VoIP technology but require no equipment or Internet connection on customer's premises. Such services include:

How Does VoIP Work?

At your premises, the phone adapter or an Internet phone is connected to your high-speed modem (Cable or DSL), or company WAN connection. Additional Internet devices are connected to the router.

The calls are then routed via the public Internet through to our VoIP switches, and those in turn route the calls to the Public Switched Telephone Network (PSTN) via several redundant routes depending on the called destination.