VoIP: Frequently Asked Questions

VoIP Service Types
How Does VoIP Work?
Frequently Asked Questions

Voice over Internet Protocol (VoIP) services utilize the Internet to route voice and fax calls between end points. Here are some Frequently Asked Questions... and Answers.

  1. What do I need to get started?
  2. I already have a device I want to use. What do I need to do?
  3. Can I keep my local phone number? How about my toll free number?
  4. Do you have a control panel when I can adjust my service settings?
  5. Is VoIP service reliable?
  6. What kind of connection to I need?
  7. How can I test the quality of my connection?
  8. Can I can take the service with me with I travel or move?
  9. I have a firewall. What ports does VoIP use?
  10. Can I use my Fax? My credit card machine? My Alarm System?
  11. Do I get E911 service?
  12. What taxes and fees do you charge?