Voice Service Features

Additional Info
What is VoIP?
Phones & Equipment
FAQs

Our Voice Solutions come with a variety of not-so-ordinary features:

CallerID

CallerID let's you see who's calling before you pick up the phone. The caller's number is displayed on a CallerID-capable phone. The caller's name is also displayed where available (otherwise City, State).

Call Waiting

Call Waiting let you receive a second call while you are already on another inbound or outbound call. When a second call comes in, you will hear a beep and can see the second caller's CallerID. If you decide to take the second call, press the Flash button on your phone; the first caller will be put on hold (with music) while you talk to the second caller. To switch between callers, simply press the Flash button again.

Analog telephones support up to two calls; digital desk phones support many calls (often up to 8) and allow switching between calls by simply pressing the corresponding Line button on the phone.

This feature can be disabled to send the second caller to another line or voice mail.

Call Forwarding

Call forwarding lets you forward some or all inbound calls to another phone number. Several modes are supported:

Forwarded calls can either show the CallerID of the original caller, or your CallerID to help you identify the calls. Additionally, an acceptance prompt can be enabled such that the original caller is only connected to you when you accept the call by pressing 1. This is useful when forwarding calls to a cell phone, to avoid sending callers to cell phone's voice mail. If a call is not accepted or explicitly rejected, it goes to your regular phone's voice mail, as if it never was forwarded.

All call forwarding settings can also be managed online in our VoIP control panel, even if you are not near your phone.

Call Rejection

Tired of "Unknown" or "Private" calls? Send them to voice mail or indicate a busy without ringing your phone first. Calls from specific numbers or number patterns can be blocked that way too. You can control the call rejection settings online using the VoIP control panel; changes are effective immediately.

Distinctive Ring

Distinctive ring lets you assign a different ring pattern to specific callers. Or, if you have multiple inbound numbers, calls on a specific inbound number can have a different ring for easy identification. Typical ring patterns are long, short-long-short, short-short, etc.

3-Way Conference Calling

The 3-way conference calling feature allows you to have a quick conference with with three participants (including yourself). To use this feature, call the first person and wait for them to answer, then press the Flash button on your phone and at the dial tone dial a second person. Once the second person answers, press the Flash button again to connect everyone together. This feature also works when the first call was inbound rather than outbound.

For conference calls with more than 3 participants, take a look at our private conferencing service.

VoiceMail

Forget about your answering machine. VoiceMail will answer the call for you if you are unavailable or on the phone. The message will be available on your phone, online in the VoIP control panel and will also be emailed to you instantly.

Our voice mail system supports several greetings: an unavailable greeting (default), a busy greeting that play when you are on the phone, and just your name. If you do not record your own greeting, a generic greeting plays. Additionally, you have the option of recording a temporary greeting (such as an out of office message) that overrides any other greeting. When the temporary greeting is erased, the regular greeting play again.

To set up your mailbox, recording greetings and to pick up voice messages, dial *# from your phone. To access voice mail from elsewhere, dial your own phone number, when voice mail answers press * and enter your mailbox password. The password can be changed at any time from your phone (call voice mail, press 0 for mailbox options, then press 5).

Simultaneous Ring

You can connect multiple phones or phone adapters to a voice service, and define which phone should ring on inbound calls. Multiple phones can ring at the same time; the phone that answer the call first gets the call. The phones can be located at the different physical locations, even at different ends of the globe (sorry, we do not provide service on Mars yet).

Automatic Fax Detection

This optional feature will detect inbound fax calls and redirect those to a VirtualFax service on your account. This allows you to share one phone number for voice and fax calls.

This feature can be disabled if you wish to receive faxes on your own fax machine that may already have fax detection.

Secure Calling

We support the SRTP/TLS secure calling protocol that encrypts phone calls using industry-standard encryption. This prevents third parties from following your calling behaviour and listening in on your conversations, especially when open and insecure networks are in the data path (such as unencrypted WiFi). This optional feature is only available when supported by the phone or telephone adapter.

Fax over IP (T.38)

Faxing over the Internet can be challenging. Fortune telly the T.38 fax protocol was designed to make Internet faxing more robust by sending faxes as digital data. We provide T.38 support on inbound and outbound faxes (US only). The protocol must also be supported by the telephone adapter (such as the SPA2102).

Faxes using devices without T.38 support or to destinations without T.38 support fall back to regular in-audio faxing.

Call Parking

Call parking lets you put a call on hold on one phone, and pick it up at another phone attached to the same voice service, even if the phones are different physical locations. Simply press ** while on the call and hang up. To retrieve the call from hold, pick up the phone and dial **. Music is played to the caller while on hold.

Call Transfer

The call transfer feature lets you transfer an inbound or outbound call to a third party. Two transfer modes are supported, a blind transfer and an attended transfer.

To initiate a blind transfer, quickly press *# while on a call; this puts the original call on hold (with music) and will prompt you for the number to transfer the call to. When prompted enter the phone number where you'd like to transfer the call to (with area code), and then simply hang up. If you changed your mind, simply wait a few seconds or press # and you will be connected back to your caller.

To initiate an attended transfer, quickly press *0# while on a call; this puts the original call on hold (with music) and provides the transfer prompt to you. When prompted enter the phone number where you'd like to transfer the call to (with area code). Once the call is connected you can talk to the third party first. If the third party would like to accept the original call, simply hang up and the call will be transfered. If the third party hangs up instead, you will be connected back to the caller.